Frequently Asked Questions

The easiest way is WhatsApp (+852 6734 9532) with your name, main concern and preferred date. We confirm within one business day. You can also call the clinic or use the online booking form.

We recommend booking 1–2 days ahead for your preferred time slot. For acute pain, WhatsApp to check same-day availability — we will try to accommodate.

Arrive five minutes early to complete a health form. Bring any Western medical reports, medication lists (including supplements) and lab or imaging results if available. Wear loose, comfortable clothing for examination.

Please notify us at least 24 hours in advance via WhatsApp or phone so we can offer the slot to another patient. We understand emergencies — contact us as early as possible.

Most people describe a mild aching, tingling or heavy sensation rather than sharp pain. We use very fine needles — much thinner than injection needles. There may be a brief prick on insertion; during retention most patients find it comfortable, and many rest or fall asleep. Let Dr. Ng know if you are nervous — he can adjust his technique.

Yes. We use internationally standard single-use sterile needles, disposed of immediately after each patient. Hygiene and safety are fundamental to our practice.

Avoid strenuous exercise for about 2 hours; drink warm water; avoid alcohol on the day; keep needle sites dry for about 4 hours. Mild bruising is normal and usually fades within a few days.

Acupuncture during pregnancy requires special care — certain points are contraindicated. Please inform us when booking if you are pregnant; Dr. Ng will assess suitability and adjust the treatment plan accordingly.

Under the supervision of a qualified practitioner, herbal medicine is generally well tolerated. Dr. Ng prescribes according to your constitution and avoids ingredients that may cause discomfort. Some people experience brief digestive adjustment when starting — contact us promptly if you have any concerns so your formula can be adjusted.

Some herbs may interact with Western drugs and require careful management. Tell Dr. Ng about all medications and supplements at your first visit. He will advise on appropriate timing — typically at least one hour apart from Western medication.

Traditional decoctions vary in taste — some are bitter. We also offer concentrated granule formulas for easier preparation. Let Dr. Ng know your preference and he will accommodate where possible.

Follow-up pacing varies by presentation and constitution. At the first visit a registered practitioner can outline possible service options and review plans. We do not promise improvement within a fixed number of sessions or months. Results vary.

TCM may support many chronic, functional and constitution-related concerns — skin conditions, internal medicine, gynaecological issues, pain and insomnia are common reasons for consultation. If you are unsure whether TCM is suitable, WhatsApp us with a brief description and we can offer initial guidance.

TCM services may proceed alongside Western care when appropriate. Tell Dr. Ng about current Western treatments. Do not stop prescribed Western medication without your doctor. We do not claim integrative care is always more effective.

Yes, with adjusted dosages and techniques. Please mention the child's age when booking so Dr. Ng can plan appropriately.

Unit 602, 6/F, Kam On Building, 176A–176F Queen's Road Central, Central, Hong Kong — approx. 3–5 minutes from Sheung Wan MTR Exit E2, or 8–10 minutes from Central Station. See our Central clinic and clinic environment pages for details.

Oakville Wellness is designed for privacy and calm — separate consultation spaces with controlled waiting numbers so each visit has adequate time. Browse clinic photos for a preview.

Monday–Friday 10:30–14:00 and 15:00–19:30; Saturday 10:30–14:00 and 15:00–17:30 (closed 14:00–15:00 daily for lunch); closed Sundays and public holidays. Check news for any schedule updates.

Dr. Ng Hau Jun is a Registered Chinese Medicine Practitioner (003769), graduate of Guangzhou University of Chinese Medicine and Xiamen University (acupuncture), with twenty-five years of practice in Hong Kong. See About Dr. Ng.

We are a participating Health Care Voucher provider — eligible patients may use vouchers at the clinic. We also issue official receipts widely accepted by major corporate and individual medical insurance plans. Please tell us when booking and confirm coverage with your insurer.

TCM may assess constitution-related skin concerns and discuss whether herbs or acupuncture are suitable. Suitability requires consultation. We do not promise cure or reduced recurrence. Not a substitute for dermatology. See eczema visit information.

Acne-related care requires in-person assessment. Progress varies; we do not commit to a fixed timeline or outcome. The first visit covers service options and visit prep. See acne visit information.

Do not stop steroids abruptly on your own. Tell Dr. Ng what you use; he can discuss service options. Do not self-adjust medicines.

Preconception-related care, if appropriate, is pattern-based and may include herbs or acupuncture. Suitability and pacing are decided in consultation. We do not promise improved ovarian function or a fixed number of months. Not a substitute for reproductive medicine.

Follow-up pacing varies. At the first visit we outline options and review plans without promising a fixed number of cycles or outcomes. Dysmenorrhoea or PCOS require individual assessment.

Acupuncture and tuina are among services that may be discussed for pain-related visits. Number of visits and outcomes vary; we do not promise improvement within a set number of sessions. See neck pain and sciatica pages.

Constitution-based acupuncture may support appetite regulation, digestion and fluid balance as part of overall care, combined with herbs and dietary guidance where appropriate. It is not a substitute for medical weight-loss treatment and results vary. See acupuncture services.

Consultation, acupuncture and herbs are itemised separately; estimated costs are explained before treatment. Full details on our process & fees page, or WhatsApp for a quote.

Yes. We are a participating Health Care Voucher provider. Eligible patients may use vouchers at the clinic for applicable registered TCM services. Please bring your HKID and let us know when booking.

Government Health Care Voucher, cash, FPS, Octopus and credit card (please enquire). Official receipts are available for major commercial insurance claims. Payment is due after each visit; herbal fees are additional.